RCSEd Shop Return Policy

Refunds and Exchanges: 

We hope you will be fully satisfied with your purchase from the RCSEd shop, however in the event that the item is not suitable we would be more than happy to offer you a full refund or exchange.

Please ensure the item is in unworn/unused and in its original packaging and accompanied with proof of purchase and return this to us within 30 days. You may return items via post to:

RCSEd Shop
Royal College of Surgeons of Edinburgh
Nicolson Street

Please allow up to 10 working days for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order. You can also visit the store within the College, and we would be happy to action your return.

Unfortunately, we cannot accept returns of earrings due to hygiene reasons. We also cannot accept items that have been engraved, personalized or altered. This does not affect your statutory rights.

Faulty Goods:

If you have purchased one of our products and experience a fault, please notify us as soon as possible on shop@rcsed.ac.uk, accompanied with an image of the issue and we will investigate this.

If the fault applies to one of our Hamilton & Inches products and can be repaired, then we will arrange this through their workshop and be in touch with updates regarding this.

Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.